Video Consultation with Doctors: Revolutionizing Telehealth on Lybrate

Context

The growing demand for flexible healthcare solutions has led to a need for efficient telehealth options. By integrating a video consultation feature into the Lybrate platform, we aim to provide patients with an effective way to connect with doctors, enhancing their healthcare experience.

Core Idea

The video consultation feature will enable patients to schedule and conduct real-time video calls with healthcare providers via the Lybrate app. This will facilitate immediate consultations, follow-ups, and ongoing care management, fostering a more personal and interactive healthcare experience.

Impact on Business

User Engagement: Anticipated increase in daily active users as patients utilize the feature for consultations.

Conversion Rates: Expected rise in appointment bookings due to the convenience of video consultations.

Patient Retention: Improvement in patient retention rates by offering a more accessible healthcare experience.

How it Helps Users

Convenience: Patients can consult doctors from anywhere, reducing travel time and costs.

Access to Care: Expands healthcare access for individuals in remote areas or those with mobility issues.

Enhanced Interaction: Video calls provide a more personal interaction compared to traditional phone consultations, improving patient satisfaction.

Constraints

Technology Limitations: Users must have access to a stable internet connection and compatible devices.

Regulatory Compliance: Must adhere to relevant Indian regulations, including the Telemedicine Practice Guidelines and data protection laws such as the Personal Data Protection Bill.

User Experience: Ensuring a smooth, user-friendly interface that minimizes technical difficulties during consultations.

Assumptions to be Taken

Users are familiar with video conferencing technology and have the necessary devices to use the feature.

Patients are willing to pay for video consultations at a rate comparable to in-person visits.

Healthcare providers are comfortable and adequately trained to use the video consultation platform effectively.

App Designs

Home Screen | Issue Selection Screen | Doctor List Screen

Consultation Type Screen | Patient Details Screen

Chat Consultation Screen | Video Consultation Screen