Seven years. One platform.
80 lakh users.
Lybrate is a digital health platform connecting patients with doctors for virtual consultations, health advice, and products. I joined as the team was scaling from an early-stage startup and stayed through its growth into one of India's largest healthtech platforms.
As the primary UX designer for the patient app over 7 years, I owned the design of every major product area, from the initial consultation booking flow to the GoodKart health marketplace, from the Gold membership programme to India's first major video consultation feature.
Everything I owned
Consultation flow
Doctor discovery, specialty search, appointment booking, chat and phone consultations, the core product that drove the platform's usage.
Video consultation
Designed India's video doctor consultation experience in 2016-17 before telehealth was mainstream. Full case study available separately.
GoodKart marketplace
Health product e-commerce within the app product discovery, detail pages, cart, and full payment flow for health supplements and devices.
Gold membership
Premium subscription tier designed the upgrade journey, member benefits display, and differentiated experience for Gold vs non-Gold users.
Account & profile
Patient health profile, medical history, prescription storage, and all account management flows across the full 7-year product lifecycle.
Home screen evolution
The home screen evolved significantly over 7 years from a simple doctor search to a personalised health dashboard. I designed each iteration.
The app
